Warranty Policy
ASTROLABE™ · Customer information and terms
Provisional policy information. Some commercial terms remain under review; confirm the applicable terms before purchase. Statutory rights are not waived.
Seller
Astrolabe™ is a brand of Exploration USA LLC. Official website: https://astrolabeindustrial.com.
Warranty duration
The provisional warranty duration is 12 months. Obtain the applicable model-specific warranty terms before purchase.
Coverage and service
The stated duration is provisional. Coverage, warranty provider, remedies, exclusions and responsibility for service or shipping costs require confirmation for the specific model before purchase.
Requesting assistance
Provide your order number, model, manufacturer serial number if available, and a description or photographs of the issue. Do not ship equipment for service before receiving instructions. No automatic repair, replacement or refund is promised by submitting a request.
Contact
For order, policy or privacy inquiries, email sales@astrolabeindustrial.com or call +1 (614) 966-4878. Include your order and model number where relevant. Never send passwords or payment credentials.